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Vault.Shop Terms & Conditions

These are the terms and conditions governing the use of (also referred to as the Website or Site). By accessing and/or using this website you acknowledge and agree to be bound by the following Terms and Conditions, Legal Notices, Privacy Policy and all Disclaimers listed on this website and an agreement is formed between us and you.

Please read these Terms and Conditions carefully before placing your order and retain a copy of these terms and your order for future reference. If you do not agree to the terms listed below, please refrain from using this website or placing an order. reserves the right to modify the Terms and Conditions at any time and such modifications shall be effective immediately upon posting.

Introduction is the shopping marketplace owned and operated by IWS Australia Pty Ltd, ABN 27 154 481 035, 40 Sanger Street, COROWA NSW 2646.


"You/Your" means any member of the public using this website, placing an order or transacting on this website.

"We/Us/Our" means (IWS Australia Pty Ltd, ABN 27 154 481 035).

"Business Day" means a day that is not a Saturday or Sunday, a public holiday or bank holiday in Australia.

"Buyer" (also referred to ‘you’ or ‘your’ where the context permits) means a person who browses the Site, being a potential buyer of a Product via the Site, and also a person who wishes to purchase, or has already purchased, Products from a Private Seller or a Retail Seller from an advertisement placed on the Site.

"Merchant Fee" means a cost charged by a merchant (including but not limited to a bank) to a Retail Seller when a buyer is paying with (including but not limited to) a credit card, charge card, debit card, etc. to cover the cost of accepting / processing a payment. This Merchant fee may be varied from time to time without notice.

"Product" means a good or service advertised by or sold by a Seller on the Site.

"Private Seller" (also referred to as ‘you’ or ‘your’ where the context permits) means: an individual who: - has Products advertised on the Site or - proposes to advertise Products on the Site; and does not carry on a business selling the same or similar products that are sold on the Site.

"Retail Seller" (also referred to as ‘you’ or ‘your’ where the context permits) means a Seller who is not a Private Seller.

"Seller" (also referred to as ‘you’ or ‘your’) means any entity posting an advertisement on the Site for the sale of a Product or selling a Product on the Site, and being either a Private Seller or a Retail Seller.

*"Site" means the internet site at the domain configured and described as such by us from time to time or any other internet site operated by us from time to time.

"Store Account" means the arrangement by which a Retail Seller is given personalized access to the Site to advertise and sell Products.

"Subscription" means the service provided by to Retail Sellers by way of a prepaid fee payable by the Retail Seller to

"Users" means anyone using the Site for any purpose and includes all Sellers and all Buyers


All transactions are processed in Australian Dollars (AUD) and are including GST.

We accept credit card payments via Visa or Mastercard. does not store credit card details or share credit card information with third parties. All credit card payments accepted through this site are processed securely by Braintree, our Level 1 PCI DSS Compliant Payment Gateway provider. For further information regarding the security of our payment gateway please visit

All payments must be made in full prior to delivery.


We aim to promote good business practices and a fair and efficient marketplace. All advertisers on the Site must comply with all and any Australian laws or regulations that apply to any transaction on the Site in which you are involved.

Each purchase by a Buyer from a Seller via the site constitutes a separate contract between the Buyer and Seller.

To the extent permitted by Australian Law, we give no warranty as to the Products purchased from Sellers on the Site.

By reason of occasional technological difficulties, and to the extent permitted by Australian Law, we will not be liable for an compensatory or exemplary damages arising out of or in any way connected with use of the Site or inability to use the Site even if we have been advised of possible damages. You release, its officers, contractors, employees and agents against all loss, claims, costs, demands, damages and liabilities related to use or inability to use the Site in this regard.



Standard delivery times for Products purchased through the Site are between three (3) and ten (10) Business Days. In the event that an ordered item is not available or it is not possible to fulfil your order we will notify you within 2 (two) business days to arrange an alternative Product, a Backorder or a full refund.

Click & Collect

The ‘Click and Collect’ feature on the Site enables you to purchase a Product online and collect the purchase from a Retail Seller’s store. The service is only available from the Retail Seller from which you purchased the Product, and for Products that feature the ‘Click & Collect’ icon. It is your responsibility to ensure you have the correct details of the Retail Seller and that you have correctly entered all order details (including the your contact details). You will be notified by the Retail Seller within approximately 24 to 48 hours (or 1 to 2 Business Days) after having placed the order as to when the Product is ready for collection. You must present current photo identification and a payment receipt for the purchase to collect ‘Click & Collect’ purchases from the Retail Seller.

Exchange & Returns Policy

Please choose carefully before you buy, including size and colour, as an order to purchase creates a contract between the Buyer and the Seller. If you do wish to exchange or return your item than you will need to complete the Returns form on our website Returns Form within 14 days of the order receipt. Items must be in their original condition, unwashed, unworn and unused. If you have requested a refund for your online order, we will notify you once your refund has been processed. Refunds will be processed using the original payment type and EFTPOS/Credit Cards must be processed against the original card details. If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will be first returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in the exchange. We will notify you via email once your exchange has been processed. As is not liable for the loss of an item being returned we recommend that you return it using registered mail. Our Sellers take great care to ensure their products are exceptional quality. However if for any reason you find a fault please contact us within 7 working days of placing your order so that we may assist you. %{business_name} will cover the costs associated with returned faulty goods. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product and will always endeavour to keep customers happy and satisfied.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you at no charge, within 5 working days from the date we receive the faulty product. However, we are unable to offer free delivery for change of mind returns or exchanges.

When returning your product, please make sure you provide the following details: - Your full name - Your email address - Your order number - Reason why you are returning the product - If exchanging, the details of the product you would like to exchange it for Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Risk & Liability

We accept advertisements from Sellers in good faith. Advertisements on the Site for Products are prepared by Sellers who are unrelated to us. We take no responsibility for the accuracy of price information or specifications of any Products advertised and/or sold. We take all reasonable precautions to only host accurate information on the Site, but we are not responsible for information uploaded or created by such third parties. You should verify such information yourself.


By placing an advertisement on the Site, all Sellers accept and must conduct themselves in accordance with these Terms and Conditions. It is a Seller’s responsibility to ensure they comply with applicable Terms and Conditions.

You must have clear legal title and ability to sell Products you advertise on the Site in accordance with Australian law.

Fees and Payments

Fees for any service offered by us are subject to review and change, without the requirement to notify you unless otherwise specified in these Terms and Conditions.

All fees for advertisements placed on the Site must be prepaid, unless stated otherwise or prearranged with an authorised representative

Any fees paid to us to place an advertisement on the Site do not grant any Seller exclusive rights to any web page on the Site.

By advertising and completing sales on the Site, you are giving us permission to accept full payment on your behalf from Buyers for sales of Products prior to us accounting to you for such sales.

Content of Advertisement

We may withdraw or alter the advertisement or material you send us if it is deemed to be inappropriate, incorrect or not in keeping with the Site’s style standards and tone.

Advertisements on the Site may only include text descriptions, graphics, pictures and other content relevant to the sale of that particular Product.

Any phone numbers provided for advertisement must be yours as officially ascribed to you by a telecommunications business or you must have permission and authority to use such phone numbers.

We reserve the right to verify the availability of items offered for sale and to verify the information contained in any advertisement by requiring the Seller to provide acceptable evidence of the availability of the item(s) for sale. You agree to provide such additional information as we reasonably require. Failure to comply may result in your service being suspended or cancelled and/or removal of the advertisement.

ellers must not post/submit illegal, prohibited or offensive content to this Site and must not use derogatory terms on the Site. Any Seller who submits such content may be reported to the proper authorities. We reserve the right to immediately cancel and remove, without notice or refund, from the Site, any advertisement which is deemed by us to contain illegal or prohibited content, derogatory or offensive terms.

Sellers may not include political, religious or controversial material on any advertisement or part of the Site. We reserve the right to immediately cancel and remove, without notice or refund, from the Site, any advertisement which is deemed by us to contain such content.

Sellers must not use this Site to promote any products not permitted to be sold via the Site nor advertise hyperlinks directing Buyers to other websites.

We do not permit data mining of any of the content on this Site in any way.

We do not permit the use of the Site to publish anything that could be considered spam, phishing, bulk electronic messaging, or anything else that contravenes Australian Law.

Intellectual Property Rights

The Site ( is the property of IWS Australia and is protected by Australian and international copyright laws and must not be reverse engineered, republished, reproduced or copied in any way.

No Seller shall be entitled to claim any loss or damage against us for the use publication, republication, producing, reproducing, modifying, deleting, adapting or publishing any of the information provided by a Seller to us.

Social Media

We may use social media and the Site may provide links to a number of social media sites, for example Facebook, Twitter, Skype LinkedIn and Instagram. We reserve the right to change, vary, increase, decrease or desist from its social media presence at any time at our sole discretion.

We may from time to time host our own social media function, including blogs, consumer reviews, ratings and forums but are not obliged to do so. We do not necessarily endorse, support, encourage, verify or agree with any comments or opinions posted by third parties and any such posting does not necessarily represent the views of We take no responsibility for all and any content on the Site except for such items which are specifically identified as being content produced by us.

Retail Sellers

You must meet the requirements to be a Retail Seller to operate as such through the Site. We may require details and evidence of same.

If you are a Retail Seller, you must not advertise as a Private Seller and shall not purport to be a Private Seller.

In order to sell Products on the Site as a Retail Seller, you must create a Store Account and subscribe to the Site for at least the Minimum Term. Once a Store Account is created, these Terms and Conditions apply to you as an agreement with us until terminated: (a) by either party giving the other party 30 days’ notice of intention to cancel a subscription; or (b) by us without notice where there has been a breach of these Terms and Conditions by you as a Retail Seller.

By becoming a Retail Seller on this Site, you acknowledge that we may recover all costs that are incurred in relation to honouring sales of Products on the Site including but not limited to costs in relation to Charge Backs, Merchant fees, fulfillment, warranties, returns and Product defects. These costs will be debited to your credit card or direct debit account provided to us and you authorise such debits from your account.

All advertisements placed by Retail Sellers must be for Products that are in stock and available for purchase. We may require an assurance or evidence of this from you from time to time. Failure to comply may result in your advertisement being removed from the Site and/or your Store Account being suspended or cancelled.

Retailer Fees and Payment

All Fees listed on the Site are inclusive of GST and incur Merchant fees.

All sales by Retail Seller on the Site are subject to a 5% commission. This fee may be varied from time to time without notice. Payments will be charged monthly to the Retail Seller’s Store Account based on the Product’s date of sale. For example, if you originally paid on 10 February, your account will be charged on 10 March and so on.

Once the Minimum Term has expired, we will continue to charge your Store Account until we have been given one month’s notice of your intention to cancel your subscription.

By creating a Store Account and agreeing to these Terms and Conditions, you have authorised us to debit funds from your nominated account that may from time to time become due to us under your Store Account.

By agreeing to these Terms and Conditions you undertake to provide us with details of a valid bank account or credit card sufficient to enable us to credit or debit such account from time to time. You undertake to update or certify these details regularly and advise us if expiry dates or Card Verification Codes (CVCs), Card Security Codes (CSCs) or Printed Card Security Codes (PCSCs) change. We shall not be liable or responsible for the loss or delay of funds due to you as a result of your failure to provide accurate and current payment details in a timely manner.

We will pay Retail Sellers (less our commission) for all sales within seven (14) business days of confirmation from you that the Product has been sold and dispatched. Payment will be made via electronic funds transfer (EFT) to your nominated bank account.